Yes, subject to a review of the platform, documentation, customisations, access and outstanding issues. An initial assessment helps us define what we can support and where specialist vendor help may be needed.

Depending on the agreed plan, work can include issue triage, updates, performance checks, integration monitoring, user assistance and improvement recommendations. The scope and response arrangements are set out before support starts.

We establish contact and escalation routes, classify incidents by business impact, and prioritise restoration of critical workflows. Response targets depend on the support arrangement you choose.

Yes. Repeated issues and user feedback can inform small workflow, reporting and configuration improvements. Larger changes are scoped separately so maintenance remains predictable.

We review the platform, access, documentation, integrations and open issues, then agree on priorities, escalation contacts and the support scope. This gives your team a clear starting point and avoids assumptions about the system.